mcw bdt Privacy Policy

Introduction and Applicability

mcw bdt ("we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy describes what information we collect about you when you use our website, create an account, or use any of our services, why that information is stored, and how it is processed.

This policy applies to all services offered by mcw bdt — casino games, sports betting, live dealer games, and all other sections. By using our platform, you are considered to have automatically agreed to the terms of this privacy policy.

We believe that data protection is not just a legal obligation — it is the foundation of our trusted relationship with you. That is why we always transparently state what we do with your information.

Data Collection

mcw bdt collects user information through various methods. The following is a detailed description of what information is collected and how:

2.1 Registration and Account Information

Information collected from you when creating an account includes:

• Full name (as per legal name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Permanent address
• Preferred currency (Bangladeshi Taka)
• Username and password

2.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent money laundering, we may collect digital copies of the following documents for identity verification:

• National ID Card (NID) or passport
• Bank account or mobile banking information (for payment verification)
• Proof of address document (if required)

2.3 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system
• Page view history and session duration
• Referral URL (where you came from before visiting our site)
• Game play history and betting records

2.4 Communication Information

When you contact our customer support team via live chat or email, records of those conversations are stored for the purpose of improving service quality.

Purpose of Data Use

We use the collected information for the following specific purposes only. No information is used outside of this list:

3.1 Account Management

Your basic information is used to create, verify, and manage your account and to ensure login security. Your mobile number and email are used for OTP verification and password recovery.

3.2 Service Improvement and Personalisation

By analysing your game preferences and usage patterns, we recommend more relevant games for you and make the platform experience more suited to your needs.

3.3 Financial Transaction Processing

Payment-related information is used to securely and accurately process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

3.4 Fraud and Abuse Prevention

Information is analysed and monitored to detect suspicious activity, keep accounts secure, and maintain the overall security of the platform.

3.5 Communication and Notifications

Email and SMS are used to inform you of important account notifications, transaction confirmations, and service updates. Promotional messages are sent only with your consent.

Data Storage and Security

mcw bdt uses industry-standard technology and practices to protect your personal information. Our security framework consists of the following elements:

4.1 Encryption and Technical Security

• All data exchanged between you and our servers is secured by SSL (Secure Sockets Layer) encryption.
• Sensitive data (passwords, payment information) is stored in encrypted form — never in a directly readable format.
• Firewall and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments are carried out.

4.2 Access Control

Access to your information is restricted to a limited number of authorised staff and is controlled based on their role requirements. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

Your information is kept while your account is active. Even after an account is closed, certain information may be retained for a set period as required by legal obligations, financial record-keeping, and dispute resolution. Once that period ends, the information is securely deleted.

Sharing Data with Third Parties

mcw bdt does not sell your personal information or transfer it to third parties for commercial purposes. However, data sharing may occur in the following limited circumstances:

5.1 Service Provider Partners

The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and bank service providers), game software suppliers, and technology infrastructure providers to enable them to perform their respective functions. These partners are contractually bound to meet our privacy standards.

5.2 Legal Obligations

Information may be disclosed as part of a court order, a lawful request by a law enforcement agency, or other legal processes. In such cases, we provide only the information that is legally required.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be notified in advance of any such change.

Outside the circumstances listed above, no information is disclosed to any third party without your explicit written consent.

Cookies and Tracking Technologies

mcw bdt uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, carry out security checks, and support the basic functionality of the platform.
• Functional Cookies: Used to remember your language, preferred game category, and usage preferences.
• Analytical Cookies: Help us understand which sections are used most and where the platform can be improved.

6.2 Cookie Controls

Most browsers have the option to disable or delete cookies. However, disabling essential cookies may cause some features of the platform to not work correctly.

User Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

7.1 Right to Access

You have the right to request details of what information we hold about you. After identity verification is completed, we will provide that information within a set timeframe.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you have the right to request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Deletion

Under certain conditions, you have the right to request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or financial record-keeping requirements.

7.4 Right to Object to Processing

You may unsubscribe from marketing communications or object to the processing of certain information. Unsubscribing will not stop essential account-related notifications.

Special Protection for Payment Information

Information relating to financial transactions is handled with extra care compared to other personal information. mcw bdt supports bKash, Nagad, Rocket, Upay, and bank transfer for deposit and withdrawal services.

8.1 Payment Data Processing

Your payment information is processed through the secure systems of the relevant payment service provider (bKash, Nagad, etc.). We do not directly store the full details of your mobile banking or bank account.

8.2 Transaction Verification

An identity verification process is followed for each deposit and withdrawal. This ensures the security of your funds and prevents unauthorised transactions.

8.3 Transaction Records

All deposit and withdrawal records are retained for a set period for financial accounting purposes and to assist in dispute resolution.

Protection of Minors

mcw bdt strictly follows a policy of keeping minors away from gambling or betting. Our services are for individuals aged 21 and above only.

Age verification is mandatory at account registration and we actively detect and prevent attempts by minors to create accounts. We do not intentionally collect any information from persons under the age of 21.

For more details on responsible gambling, read our Responsible Gaming Policy — it covers self-limits, cooling-off periods, and support information.

Policy Changes and Updates

mcw bdt reserves the right to update this privacy policy as needed. If significant changes are made to the policy, users will be notified in the following ways:

• A notification will be sent to the registered email address.
• A clear notification will be displayed when visiting the website.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the platform after any changes, you will be considered to have accepted the new policy. If you do not agree with the new policy, you have the right to request that your account be closed.

To learn more about the full terms of our service, please visit the About Us section, where you can find more information about the platform's goals and how it operates.

Contact & Inquiries

If you have any questions, concerns, or requests regarding this privacy policy or your information, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.

For privacy-related complaints, we aim to respond promptly. You will receive a confirmation once your request is received, and you will be kept informed of the progress as it is processed.